So, I've been with spinland, dream vegas and a couple of other casinos within the White hat group for a while now and had never had any problems until today!!
All of my accounts are now locked for apparently being a " bonus abuser ", not sure what constitutes this, and cannot access a single account.
I also have a £650 pending washout at Dre
am Vegas that I now doubt they will be paying me, call me cynical and maybe it is a coincidence, that this has happened a few days after I've won 4500, 1650, 700, and 650 across 3 days with 500 deposit.
Maybe Craig or Jimbo could have a word with these guys and help me reactivate my accounts?
we can certainly try!
what's your username for them
fill a contact form if you want them private
Dirtyhoop is my username at dream vegas.
i can only think that I opened a new account at spin rider and took the welcome bonus, as you would, so maybe they didnt like me having so many accounts within the group.
Jimbo, where is the contact form btw?
No worries, I found it
They did the same to me a few years back. Excluded me from Whitehat and all their other brands for bonus abuse.
You will get your money, no worries. They have to pay all remaining funds in your accounts back to you.
I always find this so ironic.
Running 50 different brands, opening a new casino every week and when existing players register.
They get flagged as bonus abusers. Also streamers are always promoting several of their casinos..
U should be aware of another sneaky one: 'Aspire Global'. They are such a trap stating this rule:
The "Welcome bonus" is limited to one bonus per household. Aspire Global operates a number of casino brands ("Aspire Global's brands") and reserves the right to limit the number of Welcome Bonuses that may be taken up by a player across Aspire Global's brands in the following way. By claiming this welcome bonus offer at Regent Casino , you are prohibited from claiming a welcome bonus at other Aspire Global's brands. Any attempt to try to deceive management by registering multiple accounts within Aspire Global's brands in order to gain bonus money, may be deemed as bonus abuse and may result in the account(s) being suspended and the removal of your funds.
They just buy popular brands aswell like Trada. Look their list of casinos
So if u register on any of their 5 million casinos they can confiscate your winning at any time.
If the casino detects that you are non-profitable to the casino, they will close your account - as simple as that.
I have the same problem as does my partner white hat throw bonus after bonus at you if your losing but as soon as you manage the impossible and wager a few bonuses and withdraw you will get a bonus ban and no longer able to open account at new casinos DISGRACEFUL