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Forum » Casinos » Problems at Kassu Login or Register to reply. Viewing 15 Posts - 1 through 15. (15 of 17) 1 2
10/04/2020 at 15:53 0 0 #4739 Dirtyhoop Posts: 17 User

So, a few days ago i thought I would see if I could log into my account after a self exclusion some time before, everything seemed ok and I logged in without issue and deposited 2 x £300 and played for 24hrs had the balance at £780, then bang... logged out half way through play and unable to log in.

After numerous chats(most absolutely useless) I find out that I am in fact still excluded until 1.6.2020.??

I have been promised my money back but as yet, 5 days later I still have not even received  ANY correspondence from anyone at Kassu.

Now I'm pretty sure allowing a self excluded player to access their account, deposit and play for a day is frowned upon.

any help on this would be appreciated... would like my money back.

Ta

jamie

10/04/2020 at 16:09 0 0 #4740 Jimbocasino Posts: 311 Den Owner

username?


if you want it private send on a contact form

10/04/2020 at 16:17 0 0 #4741 Dirtyhoop Posts: 17 User

Sent to you mate

10/04/2020 at 20:23 0 0 #4744 Dirtyhoop Posts: 17 User

Jimbocasino - 10/04/2020 at 16:09

username?


if you want it private send on a contact form



Did you have any luck with them jimbo?

12/04/2020 at 07:36 0 0 #4761 Dirtyhoop Posts: 17 User

Craig/jimbo could you give me a hand here please?

Still no response what so ever from Kassu, 780 quid still not returned.

Driving me up the wall

cheers guys

J

12/04/2020 at 09:25 0 0 #4762 superdavey Posts: 396 Mod

Dirtyhoop - 12/04/2020 at 07:36

Craig/jimbo could you give me a hand here please?

Still no response what so ever from Kassu, 780 quid still not returned.

Driving me up the wall

cheers guys

J



Can't see it being £780 you get, more than likely the £600 in deposits. However I can only assume the Easter bank holiday maybe means they're slow in replying? Hope you get your money anyway can appreciate you being frustrated! I'll forward this to Jimbo get him to have a look for you none the less  😊 

12/04/2020 at 13:38 0 0 #4768 Jimbocasino Posts: 311 Den Owner

We've forwarded it to them just waiting for a response mate

13/04/2020 at 11:22 0 0 #4775 Jimbocasino Posts: 311 Den Owner

they got back to me and said they've processed the 780 you should get it this week 


cheers

14/04/2020 at 06:23 0 0 #4785 Dirtyhoop Posts: 17 User

Thanks guys, 

I received a very apologetic email and confirmation of the transfer yesterday morning. 

Thanks again for your help, look forward to the next vids! 👌🏼

Ta

19/04/2020 at 13:35 0 0 #4996 lehartpara3 Posts: 6 User

Hi Jimbo. I too am having a lot of trouble with Kassu and would be grateful if you could please help. On the 14th April I made a withdrawal of £100 and was told it would be in my bank within 72 hours. I have had withdrawals off sister accounts such as spinit and casino gods before with out any dramas and they were far larger withdrawals so i didn't think there would be any problems. Anyway I went to log in a day later to find that my account was blocked. This was done with out any email communication to myself so had to go to live chat where they told me they needed further verification which was my PayPal details and statement and I sent that immediately. I was then told by a chat agent named Maria that I was now fully verified and awaiting my payment. However still today and it's been 5 days I'm still blocked and still awaiting payment. Iv had no replies to numerous emails and the chat agents just give me the same scripted answers and tell me just to wait. It's really getting me down now. Please help

19/04/2020 at 13:40 0 0 #4997 lehartpara3 Posts: 6 User

To add to this I have screenshots of the live chat conversations that took place showing Maria and Emy both telling me that I am fully verified and awaiting payment. So why am I still blocked it's so frustrating. I have deposited numerous times at the site and they was quick enough to take my money. 

19/04/2020 at 14:47 0 0 #4998 Jimbocasino Posts: 311 Den Owner

on what day did you make the withdrawal and was it pro?cessed

19/04/2020 at 15:37 0 0 #4999 lehartpara3 Posts: 6 User

Hi Jimbo. I made the withdrawal on the 14th April. No it hasn't been processed. I just spoke to them and they keep saying my account is under a random security check. Iv had no emails off them saying what happening at all. Iv gathered little snippets of information from the chat agents. My account is fully verified so dont understand it at all. 

19/04/2020 at 15:38 0 0 #5000 lehartpara3 Posts: 6 User

They did tell me on the 14th that the payment would be with me within 72 hours but then blocked me as they said that's normal procedure whilst carrying out checks. However iv been told I'm fully verified but still blocked and no sign of my money. 

20/04/2020 at 10:29 0 0 #5006 lehartpara3 Posts: 6 User

Any advice please jimbo. I recieved this email off them yesterday clearly saying I'm fully verified yet I'm still blocked and still awaiting my payment. 

Viewing 15 Posts - 1 through 15. (15 of 17) 1 2

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