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Forum » Problems » Have i broke the terms and conditions Login or Register to reply. Viewing 15 Posts - 1 through 15. (15 of 15) 1
13/04/2020 at 18:34 0 0 #4777 Kevdi27 Posts: 6 User

Hi I got an email with 20 free spins from casino cruise part of the Genesis global group the same as casoola etc ,long story short I turned it into a £500 cashout very nice , but it's been sitting 5 days waiting to be processed anyone else find then to be slow payers?I'm guessing that the same staff is used for the group of casino's rather than have separate people for each casino but I wouldn't know to be honest.UPDATE on this now it turns out ive now breached the terms and conditions as they have said the maximum withdrawl from free spins is £100 so ive had £400 wiped from my balance and £100 returned to my account,i only won £5 or maybe £20 from free spins i got a bonus during or just after the free spins,the biggest spin i had was 40p but i played for hours ,so have i breached the terms some advice from anyone would be greatly appreciated

13/04/2020 at 20:17 0 0 #4778 superdavey Posts: 426 Mod

You havent broke terms as such, they say you've broke them as you've tried withdrawing more than the stated £100. The terms would of been you get 20 free spins with certain wagering and max withdrawal which you've acheived. Sucks that £400 has been took off but it does state max withdrawal £100 :( 

13/04/2020 at 21:27 0 0 #4779 Kevdi27 Posts: 6 User

Ouch that's such a soar one it was a few little wins then a £340 hit once I cleared wagering so I thought I was all good ,so are you just meant to play till u bust cause my balance was only going up that day ,cause I had withdrawn £100 at first and left £40 off to play with and got my balance to £440 again cancelled the pending withdrawal and withdrew £500 it should be more clear to be honest in the terms I had to wager a few hundred to clear the free spins too ,this isn't my first casino I've been playing for years but I find this harsh tbh,the more I think about it I would've had to withdraw 100 once the wagering was clear and hoped to have lost the £40 I had left I'm so confused it's sound like they're twisting the term to suit themselves 





13/04/2020 at 22:53 0 0 #4780 superdavey Posts: 426 Mod

I'm honestly not sure mate. I think no matter what the balance is as soon as you make a withdrawal associated with them free spins it's capped at £100. I could be wrong, I'll ask Jimbo an Craig 

13/04/2020 at 23:18 0 0 #4781 superdavey Posts: 426 Mod

Btw in future before you ask for help dont post this on other forums  I feel as though it’s been twisted to suit them scammed definitely stay clear of Jimbo and Craig’s casino’s people no offense top guys though

13/04/2020 at 23:56 0 0 #4782 Jimbocasino Posts: 336 Den Owner

I agree with davey, if you didn't deposit then a max withdrawal is standard from free spins/cash.


Don't appreciate you slandering our name elsewhere.

14/04/2020 at 00:37 0 0 #4783 CraigSlots Posts: 380 Wanker

Wow.


Learn to read the terms and don't blame other people for your mistakes.

14/04/2020 at 00:47 0 0 #4784 Kevdi27 Posts: 6 User

Mate I fully apologize i was seeing red earlier if I can I'll pull all the posts I've asked on there to have it removed too I regretted that as soon as it sent I've asked for the comment to be removed I'll get the thread taken down if I can again apologies guys I've reported my own comment too and you guys can boot me from here too I deserve it tbh 

14/04/2020 at 06:36 1 0 #4786 Dirtyhoop Posts: 17 User

BUSTED 🚓🔎

14/04/2020 at 09:36 0 0 #4790 Paul3009 Posts: 46 User

But of an embarrassment slandering folk then asking for help

14/04/2020 at 11:41 0 0 #4793 Kevdi27 Posts: 6 User

Paul3009 - 14/04/2020 at 09:36

But of an embarrassment slandering folk then asking for help

Mate as I said they seem like top guys and I'm hanging my head in shame tbh last thing I'm saying is a actually rate the two guys to be up there with the bandit I love their content and it has kept me entertained for years so for me to put the comment in was stupidity at it's best,I tried removing the comment straight away but never had an option and I've tried to get it removed on the forum too 


14/04/2020 at 12:38 1 1 #4795 CraigSlots Posts: 380 Wanker

It's fine mate, we've all done shit like that lol.


I was just about baffled because we don't even promote the casino you're talking about and you told people to avoid all casinos we promote?????


All good man, we aren't mad lol. 

14/04/2020 at 13:00 0 0 #4799 Kevdi27 Posts: 6 User

Again mate I'm very sorry I've tried my best to make it all good over there too buddy I'm so embarrassed by my actions I did act like a top wanker 

15/04/2020 at 14:54 0 0 #4812 Jimboscooker Posts: 33 User [This post has been redacted] 15/04/2020 at 15:08 0 0 #4814 superdavey Posts: 426 Mod

No need to be calling people that buddy 

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