Hello Guys i was wondering if you can help me out i have an account with conquestador and was playing around i got two bonuses one on chaos crew and one on nitropolis i had a problem with my connection and totally forgot about the bonuses i have just gone into them and they have disappeared i have spoken with chat and they have said it is against there t&c.
How long was the time in-between? Because some bonuses only save for a certain amount of time. Did you get the bonuses with cash funds or bonus funds?
the bonus where under 24hours and they were cash fund
Well it isn't against terms and conditions. If you got a bonus with cash funds then it should be saved or if it's a provider that doesn't save the bonuses the money you would have won goes into your account.
Why when someone says 'I forgot about my bonuses' do I smell something awry? If you get disconnected when playing then the game provider usually saves this on their server. Happened to me many times. Were you bonus hunting?
Yes i was bonus hunting and i had a problem with the connection but when i went back on this afternoon the two bonuses was gone
Hi there! Can you send a contact form on here or DM Jimbo or Craig your account details and I'm sure they will have a look when possible to see if they can help.
My personal opinion is how can you just forget about a couple of bonuses? Furthermore if the support are saying you broke terms you must of been using bonus money surely?
Either way I hope the matter gets sorted for you!
If you took a deposit bonus then conquestador don’t operate a parachute bonus and so you wager in line with cash funds from the beginning, I.e. if you deposit 50 quid and get a bonus of 50 quid then a 1 pound spin is 50p from your cash balance and 50p from your bonus funds....did you take any bonus offers?