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Viewing 9 Posts - 1 through 9. (9 of 9) 1
« Back to Problems 02/05/2021 at 14:21 0 0 #9566 Will888
Posts: 23 User

Hello Guys i was wondering if you can help me out i have an account with conquestador and was playing around i got two bonuses one on chaos crew and one on nitropolis i had a problem with my connection and totally forgot about the bonuses i have just gone into them and they have disappeared i have spoken with chat and they have said it is against there t&c. 

02/05/2021 at 14:42 0 0 #9567 Jimboscooker
Posts: 190 Top Contributor

How long was the time in-between? Because some bonuses only save for a certain amount of time. Did you get the bonuses with cash funds or bonus funds? 

02/05/2021 at 14:48 0 0 #9568 Will888
Posts: 23 User

the bonus where under 24hours and they were cash fund 

02/05/2021 at 15:14 0 0 #9570 Jimboscooker
Posts: 190 Top Contributor

Well it isn't against terms and conditions. If you got a bonus with cash funds then it should be saved or if it's a provider that doesn't save the bonuses the money you would have won goes into your account. 

02/05/2021 at 15:39 0 0 #9571 Weemonk23
Posts: 699 Top Contributor

Why when someone says 'I forgot about my bonuses' do I smell something awry? If you get disconnected when playing then the game provider usually saves this on their server. Happened to me many times. Were you bonus hunting?

02/05/2021 at 17:03 0 0 #9572 Will888
Posts: 23 User

Yes i was bonus hunting and i had a problem with the connection  but when i went back on this afternoon the two bonuses was gone 

02/05/2021 at 18:09 0 0 #9573 superdavey
Posts: 710 Mod

Hi there! Can you send a contact form on here or DM Jimbo or Craig your account details and I'm sure they will have a look when possible to see if they can help.

My personal opinion is how can you just forget about a couple of bonuses? Furthermore if the support are saying you broke terms you must of been using bonus money surely? 

Either way I hope the matter gets sorted for you! 

02/05/2021 at 18:11 0 0 #9575 superdavey
Posts: 710 Mod
https://www.gamblersden.com/about/contact

 

04/05/2021 at 17:53 0 0 #9592 Mahersfa
Posts: 77 User

If you took a deposit bonus then conquestador don’t operate a parachute bonus and so you wager in line with cash funds from the beginning, I.e. if you deposit 50 quid and get a bonus of 50 quid then a 1 pound spin is 50p from your cash balance and 50p from your bonus funds....did you take any bonus offers?

Viewing 9 Posts - 1 through 9. (9 of 9) 1

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