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Viewing 10 Posts - 1 through 10. (10 of 10) 1
« Back to Casinos 31/08/2020 at 19:33 0 0 #7042 garethtyler
Posts: 43 User

hi all,been a gambler 30 years plus, mainly horses and in the last 5 years a bit of fun on the casino.Always managed to keep my head above water,always gambled what i can afford.Been a fully verified member at casumo but very rarely use them.Made a small deposit there last week and started building lil devil.Thought id carry it on this evening when i went to log in i couldnt.After 30 mins plus waiting for live chat they told me i should receive an email soon.Almost immediately email as follows came through.

Dear xxxxx

We have now concluded our due diligence and would like to thank you for the assistance provided during the entire process.

 In line with clause 19.17 of our Terms and Conditions and with Casumo keeping the safety and protection of our players at the heart of our business, following the information received during these verification checks, we have closed your account from our end.

Should you have any remaining cash funds on your account, please be assured that these will be withdrawn as soon as possible. In order to withdraw these funds, we may require further information and documentation from you.

We do understand that this is not the outcome you’ve expected, however, it is an action taken with your best interest in mind.

In cases where gambling is negatively impacting your life or is becoming a problem we always recommend setting a self-exclusion on your account. A self-exclusion results in a complete lock of your account for the duration of the exclusion, varying from 6 months up to 5 years or indefinitely. It will not be possible to re-open the account for any reason until after the set period has expired. Once the self-exclusion has expired you would need to take action to opt in by contacting our ambassador team. We will then review your situation again to check if we are able to reopen your account responsibly. Please let us know if this is something you would like to consider, and we would be happy to set it up for you. 

Also, we recommend you to visit both Gamstop https://www.gamstop.co.uk/, where you can self-exclude yourself from all UK licensed operators and CasumoCares
https://casumocares.com/help/, where you can find useful information about professional organizations and software related to gambling awareness.

Wishing you all the best,


ive emailed back saying i think theyve mixed me up,but surely fromtthis they are making a defamation of my character?

ive always gambled responsibly maybe not so 20 years ago when i was a single well paid rugby player,but im a very well settled father of 2 with a loving wife and we are lucky to have quite a good life.Im lucky to be pretty well connected to a few shrewdies in the racing world and ive had betting accounts closed after big wins on horses in the past,but never at a casino where ive maybe deposited £100 in the last 2 years.

Any advice from more knowledgeable casino users than me appreciated.

many thanks

31/08/2020 at 19:58 1 1 #7043 Weemonk23
Posts: 825 Top Contributor

I'd forget about it and play elsewhere. Casumo have gone full retard with players and there's lots of complaints all over the internet. I had an account there, verified, had withdrawn but i closed it when I read of the difficulties people were having when trying to withdraw. They got spanked hard with fines and now they've gone over the top with due dilligence. They will go under eventually.

I am really Craig's dad
31/08/2020 at 21:21 1 1 #7045 CraigSlots
Posts: 638 Wanker

Yep. Time to move on from Casumo Weemonk is spot on.

They are sacking lots of players off for no real reason. I was chucked out a long while ago even though i supplied everything they asked, in the end they just didn't want UK streamers on the platform.

They got hit with millions in fines and are now one of the worst casinos out there

01/09/2020 at 09:30 1 1 #7047 deanus76
Posts: 14 User

I got the same email, as Craig said they are just binning UK players. Its too risky for them to have us due to the UKGC. 

16/09/2020 at 17:12 0 0 #7182 Tbloke99
Posts: 6 User

Having a nightmare trying to withdraw £300 i had left in there. Sent numerous verification docs even though ive been verified for years. Non seem to meet their standard and refused. Trying to speak on live chat is useless as no-one ever answers. Tried twitter to no avail as they dont seem to have any activity since April. Today i have tried to upload more "evidence" and my account has been "Paused" whilst pending verification.

10/10/2020 at 15:32 0 0 #7322 Piersfraser
Posts: 3 User

I totally understand you because I had the same situation, I had also written then an email and also asked friends for help, but nothing really hapened. You better remain on your main platforms because those ones are the most secure and you should not have any problems. Personally me, after having trouble with many platforms which were caused by server issues or the scammer administration, I am playing only judi slot and I feel very safe and pleasant to play it. Gambling is not a source of income, it is a source of fun.

27/11/2020 at 10:26 0 0 #7732 GameRoom
Posts: 68 User

Casumo are simple scam casino for UK players

01/12/2020 at 06:05 0 0 #7766 Glandon
Posts: 1 User
[This post has been hidden as the user has been suspended from the site]
01/12/2020 at 12:53 1 0 #7767 BanderasB
Posts: 38 User

move to another casino mate

01/12/2020 at 13:28 0 0 #7768 superdavey
Posts: 784 Mod

Yeah I saw that post this morning an it was fine, then they've edited it to post them links. Idiots

Viewing 10 Posts - 1 through 10. (10 of 10) 1

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