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« Back to Problems 21/05/2020 at 16:24 0 0 #5665 mandofury
Posts: 4 User

hi im new here, noticed your forum when searching for a similar scenario on google.

I had a bonus on casoola from the free spins which i managed to complete the wagering. 

When i was wagering i was playing bonanza a slot which i am not too familiar with(i tend to stick to playngo)i started gambling on a small stake and progressively got to £4.80 stake and raised it to what i thought would be £5 as the stake were jumping in 20p increments, then BOOM i realised i was at £5.20 as it skips from £4.80 -£5.20, as soon as i noticed i spoke to live chat to advise them off the mistake and they said if i complete wagering it will be taken into consideration, i then managed to complete wager ing and got to £1920 and withdrew, and today i have recieved an email stating that i had went over the max stake which i understand but i am slightly annoyed at(more annoyed at myself) is there anything you guys can do to help as i see jimbo and craif have a good relationship with there casinos. 

completely understand if theres nothing you guys can do just trying to hold on to hope lol

21/05/2020 at 16:30 0 0 #5666 superdavey
Posts: 716 Mod

mandofury - 21/05/2020 at 16:24

hi im new here, noticed your forum when searching for a similar scenario on google.

I had a bonus on casoola from the free spins which i managed to complete the wagering. 

When i was wagering i was playing bonanza a slot which i am not too familiar with(i tend to stick to playngo)i started gambling on a small stake and progressively got to £4.80 stake and raised it to what i thought would be £5 as the stake were jumping in 20p increments, then BOOM i realised i was at £5.20 as it skips from £4.80 -£5.20, as soon as i noticed i spoke to live chat to advise them off the mistake and they said if i complete wagering it will be taken into consideration, i then managed to complete wager ing and got to £1920 and withdrew, and today i have recieved an email stating that i had went over the max stake which i understand but i am slightly annoyed at(more annoyed at myself) is there anything you guys can do to help as i see jimbo and craif have a good relationship with there casinos. 

completely understand if theres nothing you guys can do just trying to hold on to hope lol


Hi there, send the lads a contact form via the link below with your Casoola username and the issue and they will have a look into it, although I cant promise anything im afraid! Thankyou.
https://www.gamblersden.com/about/contact

21/05/2020 at 16:32 0 0 #5667 mandofury
Posts: 4 User

thanks pal

21/05/2020 at 20:15 0 0 #5668 lynzz86
Posts: 1 User

I been there b4 didn't realise danger jumped from £4 to £6 on spela I had it down for 100 auto spins then on the 3rd spin quickly stopped it ass realised I was breaking T&C even know got my balance upto £5000 and beat the wager done the same as you spoke to live chat said exactly the same withdraw my £5000 to get an email saying I broke the T&C so there give me my £200 back on my account and said can't give me the money what I withdrawn as break the rules!! 

21/05/2020 at 21:26 0 0 #5669 mandofury
Posts: 4 User

lynzz86 - 21/05/2020 at 20:15

I been there b4 didn't realise danger jumped from £4 to £6 on spela I had it down for 100 auto spins then on the 3rd spin quickly stopped it ass realised I was breaking T&C even know got my balance upto £5000 and beat the wager done the same as you spoke to live chat said exactly the same withdraw my £5000 to get an email saying I broke the T&C so there give me my £200 back on my account and said can't give me the money what I withdrawn as break the rules!! 


honestly im devastated just wish they would stop allowing people to over bet on bonus funds

Viewing 5 Posts - 1 through 5. (5 of 5) 1

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