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Forum » Casinos » CASINOCASINO Responsible Gambling??? Login or Register to reply. Viewing 15 Posts - 16 through 30. (15 of 40) 1 2 3
23/03/2020 at 12:55 0 0 #4500 CraigSlots Posts: 328 Wanker

Stedellaway123 - 23/03/2020 at 11:56

So I went on and checked my account and low and behold this was

here 
as you can see there is one stated ‘spin’ of £5.50 on my account which in actual fact was me gambling a win of £5.50 as you can see I’m on a £1 stake yet the have voided my winning from bonuses funds and returned my original deposites to my account but yet it’s impossible to stake 5.50 anyway as the stake is £5 or £6 pound so any help with this much appreciated I’ve put it up for dispute but can take 10 days or so 

We don't have any people we can talk to from spinrider i don't think, unless James does.


Although gambling a win of £5.50 does mean you bet over £5.00 just an FYI. It sucks massive dick and they should be using discretion here for the sake of 50p.

All i'm saying is don't try to argue you didn't bet over the allowed £5.00 because you did, but claim a genuine mistake which is true!! 

23/03/2020 at 13:53 0 0 #4501 Jimbocasino Posts: 289 Den Owner

hmm okay I may be able to send a query over and see what they say, however its not jonny or captain spins, its an Ivy brand.


Will keep you posted

23/03/2020 at 13:57 0 0 #4502 Jimbocasino Posts: 289 Den Owner

also did you use anyone affilate link and whats your username for spinland, feel free to put it on a contact form if you want to keep it private

23/03/2020 at 15:07 0 0 #4504 Stedellaway123 Posts: 32 User

Il send you a contact form now mate but didn’t use a link they sent me and email probably through like the option where you sign up to another site and it says ‘we plan to open new casinos in the future would you be interested’ sort of thing

23/03/2020 at 15:09 0 0 #4505 Stedellaway123 Posts: 32 User

CraigSlots - 23/03/2020 at 12:55

Stedellaway123 - 23/03/2020 at 11:56

So I went on and checked my account and low and behold this was

here 
as you can see there is one stated ‘spin’ of £5.50 on my account which in actual fact was me gambling a win of £5.50 as you can see I’m on a £1 stake yet the have voided my winning from bonuses funds and returned my original deposites to my account but yet it’s impossible to stake 5.50 anyway as the stake is £5 or £6 pound so any help with this much appreciated I’ve put it up for dispute but can take 10 days or so 

We don't have any people we can talk to from spinrider i don't think, unless James does.


Although gambling a win of £5.50 does mean you bet over £5.00 just an FYI. It sucks massive dick and they should be using discretion here for the sake of 50p.

All i'm saying is don't try to argue you didn't bet over the allowed £5.00 because you did, but claim a genuine mistake which is true!! 





but can you see how there is only this one stated spin of 5.50 and obviously there site just hasn’t been quick enough to register it was a lost gamble or whatever 

23/03/2020 at 15:16 0 0 #4507 Stedellaway123 Posts: 32 User

And also my argument is that I didn’t intentionally do anything it just didn’t state you can use a gamble feature when in bonus funds and also the fact that they have made this issue of me going over the max stake yet they have returned my original first deposits back to my account and also I checked out the game on there site and the jump between stakes is £5 or £6 no stake of 5-50 is possible so you can see my point 

23/03/2020 at 15:18 0 0 #4508 Jimbocasino Posts: 289 Den Owner

I've sent it over mate, nothing more we can do until we hear back


23/03/2020 at 15:20 0 0 #4509 Stedellaway123 Posts: 32 User

And if you look at when it states credit transaction (about 7th one down) the next transaction says credit 0.00 then debit 5.50 but the balance on the account does not move until the 3rd transaction it just doesn’t make sense to me and then every other transaction on the page is for a 1 pound stake so clearly I don’t know if they haven’t looked at it propley 

23/03/2020 at 15:22 0 0 #4510 Stedellaway123 Posts: 32 User

Yeah no worries thanks for the help mate see what they say I have opened a dispute because I believe I’ve done nothing wrong but I think I got emailed the link because I’ve signed up to like every casino on the site and if u have other brands from this same company this may be why! Thanks again for the help 

24/03/2020 at 10:31 0 0 #4513 Stedellaway123 Posts: 32 User 24/03/2020 at 10:33 0 0 #4514 Stedellaway123 Posts: 32 User

And this is a list if there casinos
I have an account at literally 75% of these casinos and take bonuses when I can with deposits and suddenly I’m no longer aloud bonuses how does this work? 

24/03/2020 at 11:07 0 0 #4515 CraigSlots Posts: 328 Wanker

Common thing for a casino to ban people from bonuses if they think it will not be profitable int he long run mate, sad but true

24/03/2020 at 16:32 0 0 #4518 Stedellaway123 Posts: 32 User

CraigSlots - 24/03/2020 at 11:07

Common thing for a casino to ban people from bonuses if they think it will not be profitable int he long run mate, sad but true



Well it must just be that mate because I’ve deposited minimal amounts for bonuses smashed the wagering a few times and now they have done this too me also I sent the info I showed on the thread yesterday also and now they have added it into the dispute as I’ve made them aware of the mistake so now see what happens now they said it can take 28 days and that if it’s a fault on there part everything will be returned to how was and I receive my funds back but if not in there eyes well then everything stands as it is ridiculous mate 

24/03/2020 at 16:33 0 0 #4519 Stedellaway123 Posts: 32 User

And also when they cancelled my bonus winnings they returned my first two original deposits so why would they do that and then take the bonus winnings off me to then give me my original deposits back? Baffles me honestly 

24/03/2020 at 16:35 0 0 #4520 Stedellaway123 Posts: 32 User

Seems shady to me like they don’t want to pay me out because all I deposited in total was 43 quid which unfortunately is how gambling works sometimes I win sometimes the casino does thought that was common knowledge like they are just trying to worm there way out because I have beaten them 

Viewing 15 Posts - 16 through 30. (15 of 40) 1 2 3

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