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« Back to Problems 04/11/2020 at 15:29 0 0 #7486 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

Hi there all,


I'm having a problem with casinocasino, I had 1250£+120£ upon withdrawal however before I could do so I needed to verify my account. I went back and forth with them for few days, as phone bills weren't good and some other bills weren't ok as well. When I finally provided everything that they wanted, they have banned me and confiscated my winnings.

The message I've got from the on the online chat:

I can see that the account has been banned as there is not enough evidence to show a 3rd party is not controlling this account. Winnings are confiscated and 640 has been refunded as a goodwill gesture unfortunately this was a decision made by the verification team and I am assuming this is based on the documents we received

and that was all, refused to pay out my 730£ winnings. For that I can go to their headquarters for them soo me in person,

I never had that problem with Grand Ivy, should of stayed with them...

@jimbocasino


Please help/advise ,Anna.





04/11/2020 at 16:17 1 1 #7489 Icon showing author of the current post: CraigSlots CraigSlots
Posts: 709 Wanker

Passed this on to the relevant man, will report back

04/11/2020 at 16:26 1 1 #7492 Icon showing author of the current post: RyanLandL RyanLandL
Posts: 4 Casino Rep

Hi Anna,


My name is Ryan and I represent all brands at L&L Europe, which includes CasinoCasino.


Sorry to hear about your negative experience at CasinoCaisno. Please forward me your email for the account via private message and I will have the account looked into further and hopefully provide an appropriate outcome or further clarity on the situation.


Many thanks,

Ryan


04/11/2020 at 16:28 1 1 #7493 Icon showing author of the current post: CraigSlots CraigSlots
Posts: 709 Wanker

Thanks  RyanLandL  

Anna you can go to your private messages here; 


https://www.gamblersden.com/account/messages


And create a new DM to Ryan

09/11/2020 at 16:09 0 0 #7547 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

@RyanLandL

Hey, check your DM please. I've sent you two messages last week.


10/11/2020 at 13:54 0 0 #7558 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

@CraigSlots

@Jimbocasino

So its has been 6 days no one has contacted me so far.



10/11/2020 at 15:18 0 0 #7559 Icon showing author of the current post: superdavey superdavey
Posts: 991 User
[This post has been hidden as the user has been suspended from the site] Blessings
11/11/2020 at 13:06 0 0 #7570 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

I'll keep waiting then, cheers

11/11/2020 at 13:20 0 0 #7571 Icon showing author of the current post: CraigSlots CraigSlots
Posts: 709 Wanker

Ryan's been informed, he's out of office at the moment but will message you later today

24/11/2020 at 14:18 0 0 #7676 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

 RyanLandL  Any info? 

24/11/2020 at 15:19 0 0 #7677 Icon showing author of the current post: Paul3009 Paul3009
Posts: 334 Top Contributor

To be fair this has took a bit of a while 

24/11/2020 at 19:32 0 0 #7680 Icon showing author of the current post: Jimbocasino Jimbocasino
Posts: 861 Den Owner

he didn't get back to you? ill ping him to check his DM's

WORD TO YA MOTHAAAZZ
25/11/2020 at 10:24 0 0 #7686 Icon showing author of the current post: RyanLandL RyanLandL
Posts: 4 Casino Rep

Hi All,


I Can only apologise for the delay in responding here. I have now reached out with the outcome direct by private message to annar1971 as I am unable to disclose any information on a public forum.


Many thanks,

Ryan

25/11/2020 at 12:14 0 0 #7687 Icon showing author of the current post: Jimbocasino Jimbocasino
Posts: 861 Den Owner

great hope it gets Sorted!

WORD TO YA MOTHAAAZZ
25/11/2020 at 18:22 0 0 #7689 Icon showing author of the current post: annar1971 annar1971
Posts: 12 User

So after 3 weeks of waiting I've been sent this message. What a bunch of crap. This verification process was supposed to stop Money Loundering not payouts to players which have won the money ! Never had a issue with any other casinos. At the moment I have account open with IvyGrand,Videoslots and somemore. Last week I've made serval withdrawal and actually had to vertifity with IvyGrand and never had an issue!!


@jimbocasino please advise....

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