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Forum » Problems » Casino problems Login or Register to reply. Viewing 15 Posts - 1 through 15. (15 of 132) 1 2 3 4 5 6 7 8 9
05/10/2019 at 18:09 1 0 #56 Jimbocasino Posts: 311 Den Owner

Having issues with a certain casino? Casino not paying out winnings?


Then please feel free to post the problem and the casino in question & we'll see if we can help you out!


Of course being one of our players would mean we're more likely to get the outcome you're looking for, nevertheless we will try our best!

08/10/2019 at 21:25 1 0 #152 slotking74 Posts: 1 User

Hi Jimbo,


Not sure if you can help but i have the same problem i had with Jonny Jackpot im been told i cant register with Slot planet because im a bonus abuser and im fed up of been called this, why do casinos offer 100% match offers and if you join to many casinos your called a bonus abuser its not like ive had any winnings from White had gaming in the past.


Sorry if i sound shity but its the way they label me and im jared off with it

19/10/2019 at 15:44 1 0 #563 sharkyx Posts: 28 User

hi

i actualy joined jonnyjackpot through james link

always had no trouble

they have pretty much given me 100 percent match every week sice i opened

have cashed out several times from this after winning early and cancelling the match

i always have to self exclude after a win as no lock withdrawl feature here...

i emailed jonny about this lock feature politely

yet they still offer 100 weekly

great site


never had to contact jimbo over cashouts on any affy link

i would say i have taken then cancelled the bonus at least 4 times and they never emailed me saying

i am abusing the bonus yet i usualy always take it


and i won 500 on jimbos jonny giveaway so im not gonna complain am i lol

19/10/2019 at 19:18 1 1 #568 Jimbocasino Posts: 311 Den Owner

hi mate cheers for the feedback. generally there a great place for the bonuses and stuff. I think bonus abuse comes under the category of only taking welcome bonuses then moving onto the next welcome bonus. and if you do this over a few of the licenses places such as white hat gaming for example, then they start looking at it

20/10/2019 at 17:34 0 0 #583 Jack4426 Posts: 5 User

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

20/10/2019 at 18:00 0 0 #584 Jimbocasino Posts: 311 Den Owner

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

20/10/2019 at 18:10 0 0 #585 Jack4426 Posts: 5 User

Jimbocasino - 20/10/2019 at 18:00

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

Thanks alot mate it states nowhere that bonus buys count towards this and the fact it made it to a withdrawal state then completely confiscated seems so fishy because it was off my first ever deposit

20/10/2019 at 18:44 0 0 #586 Jimbocasino Posts: 311 Den Owner

Jack4426 - 20/10/2019 at 18:10

Jimbocasino - 20/10/2019 at 18:00

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

Thanks alot mate it states nowhere that bonus buys count towards this and the fact it made it to a withdrawal state then completely confiscated seems so fishy because it was off my first ever deposit

i mean i would of thought bonus buys were not allowed whilst in bonus funds, but will see what he says and how to proceed

20/10/2019 at 19:11 0 0 #591 Jack4426 Posts: 5 User

Jimbocasino - 20/10/2019 at 18:44

Jack4426 - 20/10/2019 at 18:10

Jimbocasino - 20/10/2019 at 18:00

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

Thanks alot mate it states nowhere that bonus buys count towards this and the fact it made it to a withdrawal state then completely confiscated seems so fishy because it was off my first ever deposit

i mean i would of thought bonus buys were not allowed whilst in bonus funds, but will see what he says and how to proceed

Okay thanks alot mate, it states nowhere that a bonus buy isnt allowed or voids the money especially after it allowed me to clear wagering and two days later take it all back

21/10/2019 at 13:58 0 0 #616 CraigSlots Posts: 351 Wanker

Jack4426 - 20/10/2019 at 19:11

Jimbocasino - 20/10/2019 at 18:44

Jack4426 - 20/10/2019 at 18:10

Jimbocasino - 20/10/2019 at 18:00

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

Thanks alot mate it states nowhere that bonus buys count towards this and the fact it made it to a withdrawal state then completely confiscated seems so fishy because it was off my first ever deposit

i mean i would of thought bonus buys were not allowed whilst in bonus funds, but will see what he says and how to proceed

Okay thanks alot mate, it states nowhere that a bonus buy isnt allowed or voids the money especially after it allowed me to clear wagering and two days later take it all back

@jack


We have had the decision over turned and the withdrawal will be honoured mate.


I have to play devil's advocate though and remind you that any bet over the max bet is deemed against the terms. This is the same for table games as well. If you bet a £6 blackjack hand you've gone £1 over the max bet and you're not at the casinos mercy. Without us here you would have lost that cashout 100%.


Be careful in the future mate, bonus buys do count under the max bet regardless of wether it's worded that way or not

21/10/2019 at 14:47 0 0 #617 Jimbocasino Posts: 311 Den Owner

Happy to help mate!

21/10/2019 at 19:57 0 0 #631 Jack4426 Posts: 5 User

CraigSlots - 21/10/2019 at 13:58

Jack4426 - 20/10/2019 at 19:11

Jimbocasino - 20/10/2019 at 18:44

Jack4426 - 20/10/2019 at 18:10

Jimbocasino - 20/10/2019 at 18:00

Jack4426 - 20/10/2019 at 17:34

Hey jimbo i had a cashout peding on slot planet of 1500 and had beaten the wager requirements of my deposit everything but after three days of the deposit the casino have confiscated my withdrawl and decided to give me just my 20 euro deposit back claiming i was betting over 5 euro and that i was breaching their terms and when trying to ask in live chat i wasnt given an answer once i stated i never bet over 5 euro please help because this is pure robbery

They are claiming that a bonus buy is considered the problem yet nothing was said in terms that bonus buys apply to this

I will pass this on and see whats going on mate

Thanks alot mate it states nowhere that bonus buys count towards this and the fact it made it to a withdrawal state then completely confiscated seems so fishy because it was off my first ever deposit

i mean i would of thought bonus buys were not allowed whilst in bonus funds, but will see what he says and how to proceed

Okay thanks alot mate, it states nowhere that a bonus buy isnt allowed or voids the money especially after it allowed me to clear wagering and two days later take it all back

@jack


We have had the decision over turned and the withdrawal will be honoured mate.


I have to play devil's advocate though and remind you that any bet over the max bet is deemed against the terms. This is the same for table games as well. If you bet a £6 blackjack hand you've gone £1 over the max bet and you're not at the casinos mercy. Without us here you would have lost that cashout 100%.


Be careful in the future mate, bonus buys do count under the max bet regardless of wether it's worded that way or not

Honestly thank you both so much for all your help


16/11/2019 at 22:48 0 0 #1448 Mikeyt8989 Posts: 2 User

I made an account in my name deposit £50 got £50 on minijackpots but accidently used a different card which was in my sons name and not mine beat the wagering have £1450 in the account but I assume the casino won't let me withdraw as I have to have All my I'd in my name that I do have but on the card I used the name weren't in mine.

17/11/2019 at 00:24 0 0 #1449 Jimbocasino Posts: 311 Den Owner

Mikeyt8989 - 16/11/2019 at 22:48

I made an account in my name deposit £50 got £50 on minijackpots but accidently used a different card which was in my sons name and not mine beat the wagering have £1450 in the account but I assume the casino won't let me withdraw as I have to have All my I'd in my name that I do have but on the card I used the name weren't in mine.

That's a tricky one pal, how did you manage to use his card wouldn't you on had to put the full card holder name in when making the deposit & his CVV etc?


Make the withdrawal and see what happens, if there's an issue I can raise it with them, not sure about that one to be honest, but I can explain the situation if they stop the withdrawal.


Jimbo

17/11/2019 at 07:07 0 0 #1452 RogertheRabbit Posts: 40 User

Mikeyt8989 - 16/11/2019 at 22:48

I made an account in my name deposit £50 got £50 on minijackpots but accidently used a different card which was in my sons name and not mine beat the wagering have £1450 in the account but I assume the casino won't let me withdraw as I have to have All my I'd in my name that I do have but on the card I used the name weren't in mine.

Got admit that If I were the casino I would not pay out. I don't see how you can accidentally use a bank card in someone elses name? I am not an expert but surely you have to type the name in when you deposit. Even if that's not the case surely you would have notice that the name on the card was not yours.


Pretty sure the casino won't stump up, they have been put in a no win situation.... You won so want your money, if you lost your son could say that you had used his card without permission and claim it was fraud and he wants his money back/

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