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Forum » Casinos » Casino Planet Withdrawal and verification issues Login or Register to reply. Viewing 7 Posts - 1 through 7. (7 of 7) 1
23/05/2020 at 19:52 0 0 #5818 Privateer
Posts: 11 User

Hi all, just wondering if anyone else had experienced issues with withdrawals or account verification processes with Casino Planet? Deposited £150 and took a 100% welcome bonus through GamblersDen link. Very luckily hit 1580X win on Piggy Riches Megaways £4 stake. This was within bonus funds so proceeded to work my way through wagering (max stake £4). All said and done I was fortunate to end with a balance of £6404.00 which I withdrew Tuesday 19th. Upon withdrawal I was immediately e-mailed some verification requests which is fair enough. I sent them a UK passport, UK drivers license, UK Council tax bill and the Bank Card proof they requested. Around 10 minutes later they e-mailed me stating my documents were expiring today and I needed to update them? Strange as all of the time frame ID has years to go until expiry. I e-mailed them back with the info again outlining expiry dates, still not had a response! As the time frame has now expired as to what they state is the maximum amount of time to allow for account verification/withdrawals they are still yet to verify my account or process my withdrawals! I have spoken with numerous agents who state they will escalate the case and still have got nowhere. Disappointingly they don't have customer service managers available to speak with, even more concerning they can't give you a time frame as to when one could possibly be available in the future! I've been told just to wait until someone gets in touch with me. Just wondering if anyone else has had issues or can offer any advice. I have forwarded a contact form to the GamblersDen team this morning hoping they can provide some assistance if at all possible. Thanks for reading :)

24/05/2020 at 10:53 0 1 #5822 Joekayo
Posts: 33 User

I had issue aswell the expiry is weird thing just change it to expiry on drivers license. Seems like a sneaky trick to catch people out. Took my a week to verify account and process withdraw. They wanted pdf bank statements and no pictures. Just send it all again and change the expiry thing you’d have to Wait then

24/05/2020 at 11:51 0 0 #5823 Privateer
Posts: 11 User

Joekayo - 24/05/2020 at 10:53

I had issue aswell the expiry is weird thing just change it to expiry on drivers license. Seems like a sneaky trick to catch people out. Took my a week to verify account and process withdraw. They wanted pdf bank statements and no pictures. Just send it all again and change the expiry thing you’d have to Wait then

Thanks for the advice :)

24/05/2020 at 11:57 0 0 #5824 Privateer
Posts: 11 User

Joekayo - 24/05/2020 at 10:53

I had issue aswell the expiry is weird thing just change it to expiry on drivers license. Seems like a sneaky trick to catch people out. Took my a week to verify account and process withdraw. They wanted pdf bank statements and no pictures. Just send it all again and change the expiry thing you’d have to Wait then

You could be right as t the fact they rely on you to enter the expiry date is a strange process when they want copies of your ID- I can’t think of any logical reason for this? I’m hoping one of the affiliates from Gamblers Den can have a word and nudge it along for me. Gotta say the chat is useless, and when they say at the end “is there anything else I can assist you with” after failing miserably with your initial concerns is the ultimate rub down! 

11/11/2020 at 16:15 0 0 #7577 Lawmalsh
Posts: 3 User

None of that was experienced, but I'm curious if it really happens, because why should? I'm asking myself, and even checked other forums that were empty with such cases.  I play also online casino, and never had some issues with deposit/withdrawal process. Had options to pay with PayPal and even crypto. Always worked well. Just visit our site where I play with my co-workers when we are not busy and enjoy casino games with us. We don’t cheat of course because they hack and scan this types of schemes easily. WE do it for fun, not because of addiction or blind wish to gain a lot of money.

11/11/2020 at 16:37 0 0 #7578 BoomStickJuicee
Posts: 21 User

think your needed here  superdavey   

11/11/2020 at 17:38 0 0 #7580 superdavey
Posts: 504 Mod

👀

Viewing 7 Posts - 1 through 7. (7 of 7) 1

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