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Viewing 12 Posts - 16 through 27. (12 of 27) 1 2
« Back to Casinos 09/07/2020 at 14:43 0 0 #6375 Jimboscooker
Posts: 190 Top Contributor

Completely disagree with the people saying he shouldn't receive compensation. Also the post made by the casino themselves is bullshit. You don't need to give any deposits back. However you could.give him compensation as you facilitated gambling when it is clear the gambling activity is out of the ordinary. If you had correctly done your jobs then the OP would never of lost the amount they did at your casino. Yes it will be argued they could have moved onto a different casinos and carried on but that's irrelevant. The UKGC for sure need to look further into this as if it's happened once it's safe to assume it's happened multiple times. The blame is for sure on OP for losing control and gambling beyond his means BUT the casino is equally to blame for enabling a problem gambler. 

09/07/2020 at 19:52 0 0 #6376 superdavey
Posts: 710 Mod

I know this post was In January regarding a matter over Christmas, but is there any news on the eventual outcome? Did the matter get took further? Was it just left? Any update would be great.

10/07/2020 at 15:35 0 0 #6381 Jimbocasino
Posts: 575 Den Owner

Rowanvella - 10/07/2020 at 14:38

SpotA - 07/07/2020 at 19:49


Gambling has been the cause of many problems but it seems to me that this is all due to lack of experience. Many people do not understand all the secrets of poker or roulette and start playing for big money, then lose. This is sad, but no one can stop them, especially when such people lose control and become addicted to gambling. This was the case with me a couple of years ago until I realized that I was losing too much money. My friend then recommended gradually leaving this business and I now play only --link removed-- sometimes because it has a very user-friendly interface and fast payouts

Reported you for shameless plugging of a dodgy casino. 



deleted

27/10/2020 at 23:39 0 0 #7432 Kingsley90
Posts: 1 User

You are the first person who should be responsible for the way you play and spend your money. I believe that gambling can become addictive only if the person who is gambling has that type of personality that makes him become addicted to this type of activities. Almost every online bookmaker promotes the idea of betting responsibly and there are even situations when a punter makes a spontaneous decision after losing the bet and then he registers at Gamstop. That's why you might need a guide to a non gamstop site before you start investing your money in betting. Anyway, always keep in mind that you should never bet more than you can afford to lose.

28/10/2020 at 07:00 0 0 #7433 superdavey
Posts: 710 Mod

Kingsley90 Profile - 27/10/2020 at 23:39

You are the first person who should be responsible for the way you play and spend your money. I believe that gambling can become addictive only if the person who is gambling has that type of personality that makes him become addicted to this type of activities. Almost every online bookmaker promotes the idea of betting responsibly and there are even situations when a punter makes a spontaneous decision after losing the bet and then he registers at Gamstop. That's why you might need a guide to a non gamstop site before you start investing your money in betting. Anyway, always keep in mind that you should never bet more than you can afford to lose.



Ive edited your post and removed the link you posted, please do not post links to non gamstop sites! Thankyou.

24/11/2020 at 05:42 0 0 #7671 sbowin69
Posts: 1 User
[This post has been hidden as the user has been banned from using the forum]
24/11/2020 at 06:05 0 0 #7672 Paul3009
Posts: 250 Top Contributor

Piss off with your Indonesian gambling site mate 

24/11/2020 at 09:13 0 0 #7674 CraigSlots
Posts: 562 Wanker

Paul3009 - 24/11/2020 at 06:05

Piss off with your Indonesian gambling site mate 

😂😂👍

25/03/2021 at 23:11 0 0 #8890 lastdabber
Posts: 14 User

I had a similar issue with Casino Gods they dragged out withdrawals for 3/4 weeks...

I had mentioned large deposits (I had deposited £20,000-£30,000)


Not once did they ever check my spending, I made numerous comments in live casino's chat etc...


Similar to the above they did not care less, Never contacted me regarding my spending or offered any tools to help me.


Genesis was the same I had spent nearly 100k across the network with not one single email/block from them. I cancelled all my withdrawals of around 49k in a day because they took so long in processing or doing anything to push them along.


The only time Genesis Network banned me was when I specifically stated I had a problem, despite making reference to a problem probably more than 20/30 times.


I have got help since, It was my own problem to deal with and I lost my partner, friends and nearly my family!


I'm sorry to have to say but Genesis break numerous rules surrounding the protection of customers, not once did they even do a source of wealth check!


I raised this with the UKGC around the time they had license issues who were actually disgusted in the email chain of 3 weeks where they kept asking for the same documents to purposefully delay the whole process in withdrawing the 40-50k.


I had accounts with NUMEROUS Genesis casino's too going from £50/100 deposits to sometimes 2k deposits at once!


Like the response above, they simply stated they would not be refunding any deposits and failed to ever reply to emails after.


It's a sticky debate but I had serious mental health problems at the time which gambling was escape (Worked hard on these too) but to spend such a huge amount in lifetime savings and inheritance with absolutely no care or sympathy from this casino says it all.


(VideoSlots actually refunded every single deposit I made because of the help I was getting at the time and the fact I needed help)


Apologies if this is all over the place and I appreciate everyone has different views but a Gambling addiction can take hold at any time and it's not always about losing money. I was addicted to escaping reality it became numbers on a screen and I look back and I was a totally different person.


Genesis if you ever read this, Shame on you - Not to mention the endless complaints still for your brands where you don't let people verify when they open the account saying 'We do not need documents at this time' then hit everyone with it when they go to withdraw taking weeks/months to drag it all out if ever now.





05/04/2021 at 15:58 0 0 #9052 pokersmasher
Posts: 373 Top Contributor

The issues identified and described by the opening poster pre-dated the temporary suspension of Genesis Global's Licence in July 2020. That the Gambling Commission has lifted the suspension would indicate that they had become satisfied with changes to policies and procedures as offered by the licence holder in order to recommence offering services to UK customers.

I did temporarily play at Casino Gods actually allowed me to play there and experience their offering. My own experience indicated that they are poorly resourced with live chat operators being adept at copy and paste and not a whole lot else. The fact that they operate with much lower RTP's than their competitors and still feel the need to charge 2.5% on a withdrawals just smacks of arrogance. The truth is that they are not customer focused either in terms of player retention nor compliance issues. 

I would speculate that the UK is not a particularly profitable market for them and that any revenue they can gather until the inevitable permanent suspension or decision to exit the UK market is just a small bonus.

Nick was responsible for his own conduct and he accepted this. The acceptance of deposits at accelerating amounts at such short intervals is absolutely unforgiveable and simply indicates that the company had no controls in place to prevent this. That's their failure and something they needed to answer for. Whether the customer ought to have been compensated or not is a different question and further detail would be needed as to whether this would or world not have been appropriate. There is a resolution service to look at such complaints and it may be that they would have found in the customer's favour.

The key question is whether this casino operates in a more compliant way or not. Without wishing to get into any detail it may be helpful to hear from anyone else who has experienced any such problems with a Genesis Global casino over the last six months especially following the lifting of the suspension.

If the casino rep wants to address any issues in my post above it'd certainly be welcomed.

To close and to echo Jimbo’s comments I hope that Nick is well and happily signed up to Gamstop and using all other assistance to help with his gambling issues.

05/04/2021 at 16:37 0 0 #9057 pokersmasher
Posts: 373 Top Contributor

In October 2020


Genesis Global Management said: “We are pleased to announce that the suspension of our UKGC licence has been lifted, as a result of the intensive work and huge dedication our business has demonstrated in the last few months. This is clear testament to our commitment to both UK regulations and to our customers. We are also hugely thankful to our staff for their dedication and trust, and to our suppliers who have assisted in rectifying a difficult situation which arose during unusual economic circumstances for the whole world.”

05/05/2021 at 19:54 0 0 #9605 garethtyler
Posts: 43 User

play at a decent casino the whole genesis global brand needs closing down, i mean they have 16 different casinos under their banner and they are all based in the same basement.to many complaints about them (mainly by me) and ive been lucky there!

Viewing 12 Posts - 16 through 27. (12 of 27) 1 2

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