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Viewing 14 Posts - 16 through 29. (14 of 29) 1 2
« Back to Casinos 12/06/2020 at 11:45 0 0 #6028 Smormad
Posts: 1 User

Rowanvella - 07/06/2020 at 11:23

It is true that gambling is seriously addictive and people can lose control. I agree that the casino should have had a better system in place that would have identified your activity as a reg flag, a legal obligation even (although I'm not a solicitor).

However, the onus on who is responsible for your actions when you lose control is ultimately on you. It's not easy, especially with addiction to control yourself but ultimately you're the one who is responsible for your actions. It sounds like you're making positive steps by joining gamstop, well done! 

In regards to you being "compensated" I don't think you deserve compensation. You need to learn from your actions and take accountability for your addiction. Being compensated for such a loss would only be enabling you. It reinforces your idea that it's not your fault that you lost the money, when ultimately it is.

As addicts we need to make these mistakes and learn from them, no one else is responsible for your recovery or actions other than you. 

It certainly doesn't help a gambling addicts mindset to think that if they do their bollox in on a casino and lose all their money that it's the casinos fault and that they should be compensated. 

If you got blocked on your card and went through the trouble with your bank to be able to use it again, you had a breather and time to think and still went back, if they had blocked your account you probably would have spent the money at another casino. 

This is something that you need to work on and accept the blame for your own actions instead of passing it on to the casino. 

Everyone has the same start. You can choose how much you want to gamble and how much money can you spend. It is really tempting, but anyone should be able to stop when it is time to stop. I gamble for a long time and I know the risks and I know that I will lose sometimes and it is a part of it. If you think that everything is going to be great and you are going to win every time, you are a fool. I like to gamble online because I can stop whenever I want. It is easy, just turn of the phone and relax. I love playing on [link removed] because they have really cool offers always.


09/07/2020 at 14:43 0 0 #6375 Jimboscooker
Posts: 149 Top Contributor

Completely disagree with the people saying he shouldn't receive compensation. Also the post made by the casino themselves is bullshit. You don't need to give any deposits back. However you could.give him compensation as you facilitated gambling when it is clear the gambling activity is out of the ordinary. If you had correctly done your jobs then the OP would never of lost the amount they did at your casino. Yes it will be argued they could have moved onto a different casinos and carried on but that's irrelevant. The UKGC for sure need to look further into this as if it's happened once it's safe to assume it's happened multiple times. The blame is for sure on OP for losing control and gambling beyond his means BUT the casino is equally to blame for enabling a problem gambler. 

09/07/2020 at 19:52 0 0 #6376 superdavey
Posts: 637 Mod

I know this post was In January regarding a matter over Christmas, but is there any news on the eventual outcome? Did the matter get took further? Was it just left? Any update would be great.

10/07/2020 at 14:38 0 0 #6380 Rowanvella
Posts: 53 User

SpotA - 07/07/2020 at 19:49


Gambling has been the cause of many problems but it seems to me that this is all due to lack of experience. Many people do not understand all the secrets of poker or roulette and start playing for big money, then lose. This is sad, but no one can stop them, especially when such people lose control and become addicted to gambling. This was the case with me a couple of years ago until I realized that I was losing too much money. My friend then recommended gradually leaving this business and I now play only  --link removed-- sometimes because it has a very user-friendly interface and fast payouts

Reported you for shameless plugging of a dodgy casino. 


10/07/2020 at 15:35 0 0 #6381 Jimbocasino
Posts: 542 Den Owner

Rowanvella - 10/07/2020 at 14:38

SpotA - 07/07/2020 at 19:49


Gambling has been the cause of many problems but it seems to me that this is all due to lack of experience. Many people do not understand all the secrets of poker or roulette and start playing for big money, then lose. This is sad, but no one can stop them, especially when such people lose control and become addicted to gambling. This was the case with me a couple of years ago until I realized that I was losing too much money. My friend then recommended gradually leaving this business and I now play only --link removed-- sometimes because it has a very user-friendly interface and fast payouts

Reported you for shameless plugging of a dodgy casino. 



deleted

27/10/2020 at 23:39 0 0 #7432 Kingsley90
Posts: 1 User

You are the first person who should be responsible for the way you play and spend your money. I believe that gambling can become addictive only if the person who is gambling has that type of personality that makes him become addicted to this type of activities. Almost every online bookmaker promotes the idea of betting responsibly and there are even situations when a punter makes a spontaneous decision after losing the bet and then he registers at Gamstop. That's why you might need a guide to a non gamstop site before you start investing your money in betting. Anyway, always keep in mind that you should never bet more than you can afford to lose.

28/10/2020 at 07:00 0 0 #7433 superdavey
Posts: 637 Mod

Kingsley90 Profile - 27/10/2020 at 23:39

You are the first person who should be responsible for the way you play and spend your money. I believe that gambling can become addictive only if the person who is gambling has that type of personality that makes him become addicted to this type of activities. Almost every online bookmaker promotes the idea of betting responsibly and there are even situations when a punter makes a spontaneous decision after losing the bet and then he registers at Gamstop. That's why you might need a guide to a non gamstop site before you start investing your money in betting. Anyway, always keep in mind that you should never bet more than you can afford to lose.



Ive edited your post and removed the link you posted, please do not post links to non gamstop sites! Thankyou.

24/11/2020 at 05:42 0 0 #7671 sbowin69
Posts: 1 User
[This post has been hidden as the user has been banned from using the forum]
24/11/2020 at 06:05 0 0 #7672 Paul3009
Posts: 201 Top Contributor

Piss off with your Indonesian gambling site mate 

24/11/2020 at 09:13 0 0 #7674 CraigSlots
Posts: 519 Wanker

Paul3009 - 24/11/2020 at 06:05

Piss off with your Indonesian gambling site mate 

😂😂👍

25/03/2021 at 23:11 0 0 #8890 lastdabber
Posts: 14 User

I had a similar issue with Casino Gods they dragged out withdrawals for 3/4 weeks...

I had mentioned large deposits (I had deposited £20,000-£30,000)


Not once did they ever check my spending, I made numerous comments in live casino's chat etc...


Similar to the above they did not care less, Never contacted me regarding my spending or offered any tools to help me.


Genesis was the same I had spent nearly 100k across the network with not one single email/block from them. I cancelled all my withdrawals of around 49k in a day because they took so long in processing or doing anything to push them along.


The only time Genesis Network banned me was when I specifically stated I had a problem, despite making reference to a problem probably more than 20/30 times.


I have got help since, It was my own problem to deal with and I lost my partner, friends and nearly my family!


I'm sorry to have to say but Genesis break numerous rules surrounding the protection of customers, not once did they even do a source of wealth check!


I raised this with the UKGC around the time they had license issues who were actually disgusted in the email chain of 3 weeks where they kept asking for the same documents to purposefully delay the whole process in withdrawing the 40-50k.


I had accounts with NUMEROUS Genesis casino's too going from £50/100 deposits to sometimes 2k deposits at once!


Like the response above, they simply stated they would not be refunding any deposits and failed to ever reply to emails after.


It's a sticky debate but I had serious mental health problems at the time which gambling was escape (Worked hard on these too) but to spend such a huge amount in lifetime savings and inheritance with absolutely no care or sympathy from this casino says it all.


(VideoSlots actually refunded every single deposit I made because of the help I was getting at the time and the fact I needed help)


Apologies if this is all over the place and I appreciate everyone has different views but a Gambling addiction can take hold at any time and it's not always about losing money. I was addicted to escaping reality it became numbers on a screen and I look back and I was a totally different person.


Genesis if you ever read this, Shame on you - Not to mention the endless complaints still for your brands where you don't let people verify when they open the account saying 'We do not need documents at this time' then hit everyone with it when they go to withdraw taking weeks/months to drag it all out if ever now.





05/04/2021 at 10:56 0 0 #9050 Selinwine
Posts: 1 User

Casinos are tricky, and if you believe that one day you will wake up rich, then don't forget about the risks. There is a thought that always crosses my mind "everything that comes easy goes easy" of course this might be not very applicable for money, as they usually come hard and go easy. But indeed it's about the money that is coming from gambling. You can go to the top 10 casinos from Las Vegas and win a fortune, but eventually you will waste this money so quickly that you won't even realize it. The best thing is to set limits for casino, if your limit is 100 then don't exceed it.

05/04/2021 at 15:58 0 0 #9052 pokersmasher
Posts: 307 Top Contributor

The issues identified and described by the opening poster pre-dated the temporary suspension of Genesis Global's Licence in July 2020. That the Gambling Commission has lifted the suspension would indicate that they had become satisfied with changes to policies and procedures as offered by the licence holder in order to recommence offering services to UK customers.

I did temporarily play at Casino Gods actually allowed me to play there and experience their offering. My own experience indicated that they are poorly resourced with live chat operators being adept at copy and paste and not a whole lot else. The fact that they operate with much lower RTP's than their competitors and still feel the need to charge 2.5% on a withdrawals just smacks of arrogance. The truth is that they are not customer focused either in terms of player retention nor compliance issues. 

I would speculate that the UK is not a particularly profitable market for them and that any revenue they can gather until the inevitable permanent suspension or decision to exit the UK market is just a small bonus.

Nick was responsible for his own conduct and he accepted this. The acceptance of deposits at accelerating amounts at such short intervals is absolutely unforgiveable and simply indicates that the company had no controls in place to prevent this. That's their failure and something they needed to answer for. Whether the customer ought to have been compensated or not is a different question and further detail would be needed as to whether this would or world not have been appropriate. There is a resolution service to look at such complaints and it may be that they would have found in the customer's favour.

The key question is whether this casino operates in a more compliant way or not. Without wishing to get into any detail it may be helpful to hear from anyone else who has experienced any such problems with a Genesis Global casino over the last six months especially following the lifting of the suspension.

If the casino rep wants to address any issues in my post above it'd certainly be welcomed.

To close and to echo Jimbo’s comments I hope that Nick is well and happily signed up to Gamstop and using all other assistance to help with his gambling issues.

05/04/2021 at 16:37 0 0 #9057 pokersmasher
Posts: 307 Top Contributor

In October 2020


Genesis Global Management said: “We are pleased to announce that the suspension of our UKGC licence has been lifted, as a result of the intensive work and huge dedication our business has demonstrated in the last few months. This is clear testament to our commitment to both UK regulations and to our customers. We are also hugely thankful to our staff for their dedication and trust, and to our suppliers who have assisted in rectifying a difficult situation which arose during unusual economic circumstances for the whole world.”

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