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Viewing 15 Posts - 1 through 15. (15 of 28) 1 2
« Back to Problems 04/05/2020 at 19:16 0 0 #5436 Wattsba17
Posts: 5 User

I had a withdrawal accepted 20 days ago ok captain spins and I still haven’t received it, I asked them by email and the live chat and all they say is they are investigated it. Anyone else had issues with captain spins.com ? Had enough of complaining to them now! 

04/05/2020 at 20:25 0 0 #5438 Danzo1986
Posts: 49 User

I'm waiting on a 1000 from playgrand also white hat gaming like captain spins. Read loads of people from different casinos owned by them having the same issue. I've only been waiting 6 working days. They told me through email its normally 2/5 working days. But as there is a massive backlog of withdrawals it's now 7 working days after withdrawel has been accepted. So my 7 days is tomorrow. Bet my life it's not in the bank.

04/05/2020 at 20:36 0 0 #5439 Diggitydogz1
Posts: 9 User

I've still had no luck with my withdrawal from Playgrand and my processed on 22nd April. On Friday they told me they are having issues with withdrawals that date from 20th to 25th April, but two days before that they told me the withdrawal issues dates were 20th to 22nd. Why are they still taking deposits if they have issues paying people?.

04/05/2020 at 20:57 0 0 #5440 Danzo1986
Posts: 49 User

It's a joke mate. Captain spins. Slot planet playgrand. People all over having the same issues. Bandits forum has a few in the same  boat. Wtf is going on? And its not my bank its 100% not my bank 

04/05/2020 at 21:04 0 0 #5441 Danzo1986
Posts: 49 User
04/05/2020 at 21:06 0 0 #5442 Danzo1986
Posts: 49 User

This is what they replied on email. So 7 days will be tomorrow let's see eh lol. I'm sick of messaging them. And like you say. There still taking peoples money. Nothing stating there having issues before you deposit. I've read people have been waiting 20+ days 

04/05/2020 at 21:33 0 0 #5443 Diggitydogz1
Posts: 9 User

I know mate its ridiculous,  if people are waiting 20+ days they must have known about this issue when we both deposited. This is happening all over the WHG casino sites. I really do hope you get your withdrawal tomorrow and it will give me some hope lol.

04/05/2020 at 21:42 0 0 #5444 Danzo1986
Posts: 49 User

I know mate it's a proper piss take. And if it's in il update straight away tomorrow. Hope it gets sorted soon buddy. Fingers crossed

04/05/2020 at 22:52 0 0 #5447 superdavey
Posts: 716 Mod

Danzo1986 - 04/05/2020 at 21:04

Funds released on the 25th May? I hope they've made a mistake and mean April buddy!

05/05/2020 at 05:51 0 0 #5451 Wattsba17
Posts: 5 User

ahh hate to say it but I’m glad I’m not the only one. They seem to give different excuses blaming my bank at first and saying they had released the money. 

05/05/2020 at 06:54 0 0 #5452 Danzo1986
Posts: 49 User

Well still not in the bank spoke too chat again. They seem too be contradicting what the email said. Can the guys look into it again Dave? It's taking the mick now. Maybe they might get an honest answer. 

05/05/2020 at 11:09 0 0 #5458 Diggitydogz1
Posts: 9 User

Just spoke to chat again and this is what they said, so definitely know I am no closer to receiving my withdrawal and it will be 2 weeks tomorrow since it's been processed. 

05/05/2020 at 11:26 0 0 #5459 Danzo1986
Posts: 49 User

Exactly the same as me mate. Piss take 


05/05/2020 at 11:27 0 0 #5460 Danzo1986
Posts: 49 User

And you  even waiting longer than me aswel. Honestly can't believe there still taking peoples money. No info on the site of these problems before you deposit. 

05/05/2020 at 11:48 0 0 #5461 superdavey
Posts: 716 Mod

I agree, it is pretty poor at the moment regarding being able to deposit but mega problems regarding withdrawals. I just hope for quite a few members on here that they are having issues which will be sorted asap an not something more serious. I hope everyone gets the money entitled to them.

Viewing 15 Posts - 1 through 15. (15 of 28) 1 2

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