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« Back to Problems 21/06/2020 at 10:14 0 0 #6127 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi guys just wondering if anyone had any luck with chasing casino planet up regarding 2 week delay on withdrawal? 

 22/06/2020 at 12:07 0 0 #6129 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 22/06/2020 at 14:44 0 0 #6130 Icon showing author of the current post: Paul3009 Paul3009
 Posts: 334 Top Contributor

See on casino casino, if you hit a win before entering bonus funds during a bonus can you withdraw the cash after forfeiting the bonus? Also can you bet higher than the £5 cap before entering the bonus money? 

 22/06/2020 at 16:01 0 0 #6131 Icon showing author of the current post: Jimbocasino Jimbocasino
 Posts: 863 Den Owner

hi mate, as long as you've not touched the bonus funds you can forfeit the bonus and cash out the real balance. however you can't go over £5 at any time as the wagering begins as soon as you start playing rather than when you hit the bonus funds.



 WORD TO YA MOTHAAAZZ 22/06/2020 at 19:28 0 0 #6135 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi Jim o I received another email from casino planet asking for more photos/information. I think they are really dragging this out now mate. This is the third lot of I've been asked to send in. They asked fot photo of me holding my I. D card with a note with my account reference dated and signed as well as photos of me holding my bank card I deposited with. I have sent this info straight away. I would really appreciate it if you could help

 23/06/2020 at 00:09 0 0 #6136 Icon showing author of the current post: Paul3009 Paul3009
 Posts: 334 Top Contributor

Cheers Jim decided to just blow it all chasing a bonus on desperados mega way for £1 feature paying a whopping £6.32 🙈

 23/06/2020 at 00:19 0 0 #6137 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 24/06/2020 at 14:20 0 0 #6165 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi mate did you manage to ask the boys to take a look at my issue?  I went on casino planet live chat last night and spoke to pauliina who said they have received all required documents now and should be processed within 72 hours. I bet I have to contact them Thursday to say I have not heard anything. Proper dragging it out mate seems withdrawal was done 7th June,! 

 24/06/2020 at 14:43 0 0 #6166 Icon showing author of the current post: CraigSlots CraigSlots
 Posts: 709 Wanker

If you don't hear in the 72 hours i'll make contact with them for you mate

 25/06/2020 at 19:34 0 0 #6179 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi lads,  the 72 hours are up again and for the 3rd time I have not had anything from casino planet. I gave just come off chat with support agent jani and surprise they said i was still in a queue and would escalate the case.


Is there anything you can do to help? 

 25/06/2020 at 21:12 0 0 #6180 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 25/06/2020 at 21:40 0 0 #6181 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi mate thank you for your quick reply. Upto yet they have always contacted me by email on Mondays. I replied to their 3rd request for info Monday 22nd bout 7.30ish. I emailed them again on Tuesday 23rd to ensure they had received docs and they confirmed they had got all the info required now. Don't mind waiting nate it's the fact I have to keep contacting them and the support agents all say the same that the waiting period has elapsed so all they can do is escalate to the relevant department. I'm concerned they do not want to pay out as I deposited £100 but managed to withdraw £2450.

 25/06/2020 at 22:22 0 0 #6182 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings 26/06/2020 at 20:32 0 0 #6193 Icon showing author of the current post: Strongbow44 Strongbow44
 Posts: 13 User

Hi again mate,  still not heard anything from casino planet. Any chance you could put your weight behind my problem? 

 26/06/2020 at 23:59 0 0 #6195 Icon showing author of the current post: superdavey superdavey
 Posts: 991 User [This post has been hidden as the user has been suspended from the site] Blessings Viewing 15 Posts - 1 through 15. (15 of 23) 1 2

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