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Viewing 15 Posts - 1 through 15. (15 of 23) 1 2
« Back to Problems 21/06/2020 at 11:14 0 0 #6127 Strongbow44
Posts: 13 User

Hi guys just wondering if anyone had any luck with chasing casino planet up regarding 2 week delay on withdrawal? 

22/06/2020 at 13:07 0 0 #6129 superdavey
Posts: 716 Mod

Hi there, do you have an update regarding this? If not I'll get the lads to take a look, thanks! 

22/06/2020 at 15:44 0 0 #6130 Paul3009
Posts: 256 Top Contributor

See on casino casino, if you hit a win before entering bonus funds during a bonus can you withdraw the cash after forfeiting the bonus? Also can you bet higher than the £5 cap before entering the bonus money? 

22/06/2020 at 17:01 0 0 #6131 Jimbocasino
Posts: 582 Den Owner

hi mate, as long as you've not touched the bonus funds you can forfeit the bonus and cash out the real balance. however you can't go over £5 at any time as the wagering begins as soon as you start playing rather than when you hit the bonus funds.

22/06/2020 at 20:28 0 0 #6135 Strongbow44
Posts: 13 User

Hi Jim o I received another email from casino planet asking for more photos/information. I think they are really dragging this out now mate. This is the third lot of I've been asked to send in. They asked fot photo of me holding my I. D card with a note with my account reference dated and signed as well as photos of me holding my bank card I deposited with. I have sent this info straight away. I would really appreciate it if you could help

23/06/2020 at 01:09 0 0 #6136 Paul3009
Posts: 256 Top Contributor

Cheers Jim decided to just blow it all chasing a bonus on desperados mega way for £1 feature paying a whopping £6.32 🙈

23/06/2020 at 01:19 0 0 #6137 superdavey
Posts: 716 Mod

Spend that £6.32 wisely sir! 😝

24/06/2020 at 15:20 0 0 #6165 Strongbow44
Posts: 13 User

Hi mate did you manage to ask the boys to take a look at my issue?  I went on casino planet live chat last night and spoke to pauliina who said they have received all required documents now and should be processed within 72 hours. I bet I have to contact them Thursday to say I have not heard anything. Proper dragging it out mate seems withdrawal was done 7th June,! 

24/06/2020 at 15:43 0 0 #6166 CraigSlots
Posts: 587 Wanker

If you don't hear in the 72 hours i'll make contact with them for you mate

25/06/2020 at 20:34 0 0 #6179 Strongbow44
Posts: 13 User

Hi lads,  the 72 hours are up again and for the 3rd time I have not had anything from casino planet. I gave just come off chat with support agent jani and surprise they said i was still in a queue and would escalate the case.

Is there anything you can do to help? 

25/06/2020 at 22:12 0 0 #6180 superdavey
Posts: 716 Mod

You contacted them 23rd June late at night, it hasnt been 72 hours yet. If its not sorted by tomorrow evening Craig will enquire for you over the weekend. I appreciate it can be stressful but you have to be patient 

25/06/2020 at 22:40 0 0 #6181 Strongbow44
Posts: 13 User

Hi mate thank you for your quick reply. Upto yet they have always contacted me by email on Mondays. I replied to their 3rd request for info Monday 22nd bout 7.30ish. I emailed them again on Tuesday 23rd to ensure they had received docs and they confirmed they had got all the info required now. Don't mind waiting nate it's the fact I have to keep contacting them and the support agents all say the same that the waiting period has elapsed so all they can do is escalate to the relevant department. I'm concerned they do not want to pay out as I deposited £100 but managed to withdraw £2450.

25/06/2020 at 23:22 0 0 #6182 superdavey
Posts: 716 Mod

Oh I can appreciate how stressed you are, id be exactly the same! Keep me informed buddy if they dont get in touch by tomorrow evening an Ill pass it onto Craig to sort.

26/06/2020 at 21:32 0 0 #6193 Strongbow44
Posts: 13 User

Hi again mate,  still not heard anything from casino planet. Any chance you could put your weight behind my problem? 

27/06/2020 at 00:59 0 0 #6195 superdavey
Posts: 716 Mod

Still nothing? Ah even I have to admit that's pretty poor. I'll ask Craig to take a look for you. What's your casino planet username? If you prefer you can send the lads a contact form with the info on. Thanks 

Viewing 15 Posts - 1 through 15. (15 of 23) 1 2

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