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Tez
I've been on this forum for a long long time. I frequent others. I know how frustrating not getting money from a casino is. I've seen many an example of people coming on the forum to help and when we do help they have not given the full picture and so the help we give is not the best it can be. That's all Pokersmasher was getting at. He's a nice chap and smart bloke.
I've just read through all of this again. Do not take offence to anything, just trying to get my head around it.
This doesn't matter to the withdrawal but from the language used it sounds like your partner has the account which you use to play. I don't think your partner actually gambles. I may be wrong and it isn't a judgement.
You said you have not had any issues withdrawing before to the first card until there was a problem and the withdrawal got returned twice. So was that card out of date or cancelled by this point as you refer to a second card for the account which normally there is only one card on an account unless it is a joint account. Was this a new card thus making the other inactive? If so, that card would need registering with the casino and a copy of it sending to Casilando before payment would be sent to that card. I assume that they have a copy of the new card (and old as withdrawals should not have been processed without it)?
If the payment was returned by the bank......oh and I'm assuming the card we were talking about is a debit card and not any other type....then the issue is usually on the bank's end and not the casino. Have you/your partner spoke to the bank? If so what did they say?
Usually proof of the bank account statement relating to the debit card is good enough proof for the KYC. I don't see why IBN's and APN's are being asked for. They are usually asked for when it comes to international transfers. Again, I am assuming you are in the UK?
If the first card and subsequent 2nd card are both linked to the account that the deposit was made from and your partner has provided a bank statement that relates to that.....especially if going back and showing on the statement the initial deposit...then I can't see what the hold up is. If however something more is being asked for and you aren't advising us of that then we're really stuck to help.
I've just had a bonus that took over 20mins on Legacy. I can only record 10 mins at a time. Could anyone join 3 vids into one for me?
How triggering was DoA2!! So close.
I've subscribed to you
Bit pre-emptive there. They lack too many providers to be even get near one of the best brands. Too many bad experiences out there that they have a long way. I play at casino's that have withdrawals and KYC done inside of 30 mins so whilst they have improved, still lots of improvement for more.
I also think they are getting out because they haven't been behaving themselves with player protection and rather than be investigated and fined are calling it a day.
White Hat Gaming. Never forthcoming on anything.
Yet Ukraine and Russia have said that the media and western governments are overplaying this and are trying to force a war. Don't believe everything the media tells you.
I just came on here to post the same thing. They stop UK operations 21st February.
Cheers
Cheers Nick
To
vRDoVqRnzWE
https://www.youtube.com/watch?v=vRDoVqRnzWE
Wouldn't know. I've only seen that series of games pay decent maybe twice so stay away. I agree though FTS.
I went out in it last night. Made me realise why working from home is so bloody good!!!!
Don't worry about it and verify
It's a dead industry. The market is saturated with streamers. Most may begin honest but far too many now end up like JamJar Boy. I only watch Jimbo and Craig now since there's no Bandit but honestly I don't miss not having regular content to watch.